![]() ![]() Check that you have followed the installation instructions exactly - see the Installation & Compatibility page under the Software tab in this guide.If you cannot find a solution, please contact a Librarian. Search install or upgrade for issues related to installation. This knowledgebase provides solutions for the most commonly encountered problems. If these instructions don't solve the issue, the Clarivate EndNote Knowledgebase has comprehensive instructions for most EndNote issues.To ensure that you have the latest software upgrade, click "Help" in EndNote X9 toolbar, and choose "Check for Updates". Installing the latest software upgrade can solve many randomly occurring problems, such as the toolbar disappearing after being repaired.Ensure that you have followed the installation instructions exactly.You can now access EndNote 20 from your Application menu.Run EndNote20SiteInstaller.dmg and follow the prompts.You can now access EndNote 20 from your Start Menu applications list. ![]() Delete the zip folder you created in step 1 from your desktop. ![]() ![]() It will close when the installation is complete
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